Innovation Type: Patient Self-management


Innovation Origin: NHS Innovator Accelerator (NIA)

Free, patient-facing app which shows patients the fastest place to access urgent care services for minor emergencies

WaitLess is an app for patients. It combines real-time waiting time information, routing and traffic and travel information to show patients the fastest place to be treated by a clinician for urgent minor conditions.

WaitLess reduces minor attendances in A&E when waiting times are high, by empowering patients to choose alternative venues of care where they can access faster treatment. This takes pressure away from busy A&Es and improves the utilisation of minor injury units, spreading demand across the system.

For more information, please visit: https://nhsaccelerator.com/innovation/waitless/

Available on the NHS App Store
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