Coordinate My Care

Innovation Type: Patient Self-management


Innovation Origin: NHS Innovator Accelerator (NIA)

Digital NHS service enabling multidisciplinary care planning for all patients who need urgent care

A GP surgery is only open for 30% of a patient's week, so 70% of the time patients are treated and advised by other healthcare professionals who do not know them. This can lead to a lack of continuity and coordination of care, particularly out of hours, and can mean that urgent care delivery feels fragmented and impersonal to patients, and their families and carers.

Coordinate My Care (CMC) has been developed to give people an opportunity to create an urgent care plan where they can express their wishes and preferences for how and where they are treated and cared for. This care plan can be shared electronically with all the healthcare providers working around the patient, ensuring they are referring to one 'single version of the truth' without the need for repetition or any misinterpretation of the patient's situation or needs.

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