Innovation Type: Patient Flow


Innovation Origin: NHS Innovator Accelerator (NIA)

A web portal and app displaying urgent care whole system capacity and flow in real time

The Single Health Resilience Early Warning Database - or SHREWD - helps clinical, operational and executive teams to understand capacity and demand across whole systems in real-time. This speeds up provider understanding of pressure and enables a quick response, thereby improving the flow of patients across all pathways, including acute, mental health, community and social care.

SHREWD's platform can be accessed via both smartphone and web browser. It replaces the need for lengthy whole system conference calls to establish the position and improves situational awareness of available capacity and where pressure exists across multi-disciplinary teams. This promotes a more coordinated response to pressure and improves how quickly and effectively the health economy responds to pressure. It also highlights real-time under-utilisation, helping services maximise the use of all available capacity to meet demand. SHREWD helps providers reduce delays across the urgent care pathway, supporting a better experience for patients and staff.

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