Patient Experience Platform (PEP)

Innovation Type: Audit Software

Innovation Origin: NHS Innovator Accelerator (NIA)

AI platform transforming healthcare and improving safety by empowering the digital voice of patients

Using sophisticated artificial intelligence (AI), Patient Experience Platform (PEP) listens to and understands what patients say about their care across social media and review sites. PEP creates real-time insights to drive improvements in care and save costs. Since 2018, over 10m discrete public comments have been collected, covering every UK hospital.

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