What was delivered in 2020-21?
During the past year, we have helped health and social care services adapt to the new digital and socially-distanced way of delivering care. We have provided support to care homes with telemedicine; have helped establish how ready GPs are to adapt to digital care; and supported care home staff to use technology to keep their residents well.
We have also helped primary care colleagues with new technology and platforms, so patients have quick and digital access to services.
As much of this work occurred in the first wave of the pandemic, much more detail can be found in our special Covid Impact Report from July 2020. From November to March 2021, much of the primary care team's time went to supporting the Covid Oximetry @home work, and securing the Inhealthcare licences.
Telemedicine for care homes
We developed and delivered an awareness package and materials to support the launch of the telemedicine service for care homes. This service is now being provided to 118 care homes; and has, to date:
- Received 1,237 calls from 118 homes; an average of 21 calls per week
- Helped to prevent 283 Emergency Department attendances
- Helped to prevent 243 hospital admissions
- The Telemedicine in Care Homes web page has received over 1,600 views; and the guides have been downloaded 483 times (by March 2021).
- Over 350 colleagues from across the NHS, social care and voluntary sector registered to attend a telemedicine in care homes webinar co-hosted by us and the Health Innovation Network. The event generated 51 tweets, reached 34,835 Twitter accounts, and generated 194,308 impressions of the hashtag #telemedicine4carehomes
Helping General Practice go digital
- We worked with the Hampshire and Isle of STP (now ICS) team to help roll out eConsult (software for providing online consultations), with all practices across the area now using the system. 1.8m patients are now benefiting from online access to their GP.
- We supported a PCN to adapt to using Microsoft Teams.
- A Health Education England (Wessex) Digital Fellow, Dr Matt Hammerton, also undertook an AHSN-sponsored evaluation of 33 general practices to better understand digital readiness for GPs. Dr Hammerton produced a report, and a special podcast, which discusses the findings and recommendations.
Helping vital health services go virtual