We urgently pivoted our Insight team’s expertise to support the pandemic response, including rapidly evaluating telemedicine services and an online mental health service, the findings of which informed decisions on commissioning and further funding.
Feedback from partners after Rapid Insight events:
“[The programme] brought our system together with a shared appreciation of what has happened. Provided some qualitative data on what has worked and why. Enabled people to reflect on what they want to keep going forward.”
“The rapid insight work enabled us to understand a really diverse set of views and brought us together as a system around some very concrete shared experiences. It has accelerated our culture of learning together as a system.”
“It provided a forum for honest reflection and discussion and allowed us to come up with some common areas that we must take forward. The easy and relaxed style broke through the usual hierarchy we encounter, and everyone was able to have a voice and participate which allowed everyone to contribute equally. It was a great session and has given us some clear areas of work to focus on together, as well as a new way of working to develop insights. Thanks to the team for leading us through this.”