Independent Evaluation of the Care Navigation In-Reach service

This report, using data between Dec 2016 and Nov 2018, reports 197 patients were supported by this service. Service staff made 146 referrals to other services (53% to statutory services, 25% to voluntary services and 22% to private services) and 193 sign-postings were made (50% to statutory services, 29% to voluntary organisations and 21% to private services). There may be commissioning value associated with this service that warrants further investigation. It was the view of the Care Navigators that their intervention contributed to an earlier discharge (than would otherwise have occurred without their intervention) in 26 patients out of 197 (13%) resulting in a minimum of 44 bed days saved. Qualitative findings indicated the successful ingredients of this service, and identified facilitating and hindering factors to implementing the service.