Implementation of WebGP and e-consultations in Wessex GP Practices.

Category: New Care Models, New Roles

Date: 2016

This 2016 interim report describes early findings of mixed method evaluation underpinned by the Normalisation Process Theory conceptual framework  that found that the pilot implementation of WebGP (now eConsults) in two average sized Wessex GP practices had a more positive impact on patients than on staff. The evaluation identified drivers and barriers to implementation and a lack of embeddedness in daily routine practice.  Patterns of usage and outcomes of eConsults showed that a fifth were non-clinical i.e. administrative queries only.

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