Currently, there is minimal academic literature, limited guidance and no standardised operational framework leading to different service approaches and inequity across systems. This toolkit has been compiled building on experiences of the South Central Ambulance Service (SCAS) with the lead operational paramedic, distilling learning from other ambulance services, running a pilot and continually reviewing data to assess impact on the system.
The development of the five guides in collaboration with South Central Ambulance Service and Hampshire Hospitals NHS Foundation Trust aim to:
- standardise an urgent community response approach
- provide an example of a best practice blueprint for minor injury falls, illnesses and frailty service delivery in the community/care home setting
- provide strategic and operational frameworks to help develop services by collating resources into one easy, accessible resource
- provide real life insight and lessons learnt for SCAS’ pilot, distilled into best practice checklists.
What is unique about these guides?
- Resources are downloadable for local use, whilst implementation tools support the best practice model identified, materials have been developed generically and can be reviewed for local/system solutions and additional clinical pathways
- There is guidance for implementation from a commissioner perspective
- There is guidance for implementation from an ambulance/provider perspective
- There is a range of resources to support and inform system thinking and encourage collaboration and integration
- The implementation framework will complement systems Urgent Community Response delivery plans, in terms of a 'how to guide' enacting a falls response service, with links to best practice models, checklists, leaflets and emerging innovations.