In September 2011, the Weldmar Hospicecare Trust (Weldmar) held its 21st anniversary conference Complexities of Care – Ensuring Excellence in End of Life Care. The conference explored the need to meet the changing and growing expectations of hospice users and how this can be achieved at a time of significant demographic challenges and global economic crisis. To meet this challenge the Weldmar has innovatively reconfigured its services with the aims of building capacity, and further improving its offer, within existing resources. Alison Ryan (Chief Executive Officer) and Dr Richard Sloan (Medical Director) from the Weldmar spoke at the conference. In this video Alison sets out the key challenges and her vision for meeting them, and Richard explores the balance of medical verses non-medical resources in hospice care.